Return policy

Return Policy
New and unworn items can be returned to leocadeau within 30 days of delivery. If you wish to return an item, please contact us first by email (xiangrikui2024@outlook.com).
Please note that as all our personalized items are unique, these returns will incur a 30% restocking fee.

Cancellation Policy
Once your order has shipped, we will immediately begin the production process for your personalized items.
If you wish to cancel your purchase, a restocking fee of 30% of the total item price will apply. Please contact xiangrikui2024@outlook.com to cancel your order.
Cancellations will be processed on the day we receive your cancellation request. Your account used to purchase your items will be refunded. This may take up to 7 business days from the day your refund is approved.

sandygift reserves the right to modify this policy at any time. Notification of any changes will be posted on this page.

If you have any questions regarding cancellations or any of our other policies, please contact our customer service representatives.

I received the wrong item:

If the item you received is incorrect, please contact us immediately. Please return the incorrect item to us, and we will send you the correct item free of charge. Photographic proof of the item received is required.

Damaged item:

If the item you received is damaged or broken due to our error, please contact us immediately. We will send you a new replacement item free of charge. Photographic proof of the damaged item may be required.

Missing refunds:

If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Furthermore, contact your bank. It often takes some time for a refund to be processed.

If you have done all of this and still haven't received a refund, please contact us at xiangrikui2024@hotmail.com.

Return Procedure:

Please contact our customer service to request a return. One of our representatives will send you instructions via email. If you need assistance, please email us at xiangrikui2024@hotmail.com. If it is a quality issue, please provide your order number and attach clear photos of the items that illustrate the problem.
Once your return is accepted, a refund will be issued to your original payment method within 3 to 7 business days. Any promotional gifts must also be returned with your returned item.

The returned item must be in the original condition in which you received it.

Return address (Please contact customer service for the return address).
Be sure to send us the tracking number and receipt after your return.