Frequently Asked Questions

Tracking and Shipping

Question 1: Does Leocadeau ship worldwide?

A1: Yes! We ship to most countries worldwide.

Please note that shipping times may vary depending on the destination of your order.

*Orders from outside the United States may take up to 12 business days and include taxes and duties.

Question 2: Will I receive my order on time given the current situation with the coronavirus (COVID-19)?

A2: Business is as usual here at Leocadeau. At this time, and pending further updates, all orders should arrive on time for the estimated delivery date.

As an added precaution, we have extended the estimated delivery date by two days.

We are tracking all packages and are in contact with all courier companies to ensure everything goes smoothly.

Q3: What shipping options are available at leocadeau?

A3: We offer a convenient range of secure local and international shipping options. Please contact our customer service to update your shipping method.

Our most popular shipping methods in the US include:

Standard – FREE
Express – Ultra-fast shipping
Please note that delivery times are in business days and weekends are not included.

Learn more about local and international shipping and relevant delivery times during peak season.

Payment and Promotion Information
Q1: My promotional code isn't working?

A2: If you're having trouble redeeming your discount code, you may have entered the wrong code or your code may have expired. Make sure you enter the promotional code exactly as provided, without any spaces.

If your promotional code still isn't working, please contact xiangrikui2024@hotmail.com

Question 3: I have a PayPal account, but I can't make the payment

A3: If you are unable to make your payment with PayPal, please contact us with your order details. We will be happy to email you a PayPal payment request to complete your payment and process your order.

F4: Events and Promotions

A4: Throughout the year, we celebrate national holidays and events with special offers and sales across the site, including Mother's Day, Valentine's Day, Halloween, and last but not least... Christmas! We love being a part of your family celebrations and want to ensure your gift-giving experience is seamless. For this reason, it's important to confirm the correct shipping method to guarantee your purchase arrives on time if you're buying during a special national event or holiday.

We also regularly reward our loyal newsletter subscribers and our Facebook and Instagram followers with special discounts and on-site promotional events. Loyalty promotions can usually be claimed using a voucher code.